Human Resources and Soft Skills

Examples of some of the soft skills courses which we deliver

Communication Skills

Verbal Communication
Body Language
Physical Communication
Writing
Storytelling
Visual Communication
Humor
Quick-wittedness
Listening
Presentation Skills
Public Speaking
Interviewing

Leadership

Team Building
Strategic Planning
Coaching
Mentoring
Delegation
Dispute Resolution
Diplomacy
Giving Feedback
Managing Difficult Conversations
Decision Making
Performance Management
Supervising
Managing
Manager Management
Talent Management
Managing Remote Teams
Managing Virtual Teams
Crisis Management

Influencing

Facilitation
Selling
Inspiring
Persuasion
Negotiation
Motivating
Collaborating

Interpersonal Skills

Networking
Interpersonal Relationships
Dealing with Difficult People
Conflict Resolution
Personal Branding
Office Politics

Personal Skills

Emotional Intelligence
Self Awareness
Emotion Management
Stress Management
Tolerance of Change and Uncertainty
Taking Criticism
Self Confidence
Adaptability
Resilience
Assertiveness
Competitiveness
Self Leadership
Self Assessment
Work-Life Balance
Friendliness
Enthusiasm
Empathy

Creativity

Problem Solving
Critical Thinking
Innovation
Troubleshooting
Design Sense
Artistic Sense

Professional Skills

Organization
Planning
Scheduling
Time Management
Meeting Management
Technology Savvy
Technology Trend Awareness
Business Trend Awareness
Research
Business Etiquette
Business Ethics
Diversity Awareness
Disability Awareness
Intercultural Competence
Training
Train the Trainer
Process Improvement
Knowledge Management
Writing Reports and Proposals
Customer Service
Entrepreneurial Thinking

Our course lecturers use a combination of instruction, group discussions and practical examples and exercises to ensure delegates absorb both the theory and the practical application of the topics.